In a world driven by ‘always on, always connected’ technology, ensuring that IT systems remain online is a top priority. Consistent and constant power supply is critical to the ability of any business operation to remain competitive and sustainable. When grid-supplied power is absent, businesses need to source an alternative, temporary source of reliable energy.
Waco Africa, a construction services company specialising in formwork, shoring, scaffolding and modular, re-locatable buildings, recently called on local specialised generator hire company Rand-Air for help.
Ivan Caldwell, IT Manager for Waco Africa, explains: “When we are faced with power outages, we are left literally powerless. Since all our order, invoice and administrative systems are sited on our IT system; a power outage means that we are unable to access any of the data we need to keep the business running smoothly”.
One Saturday afternoon recently, Waco Africa was faced with a power outage and had no alternative power source.
“I conducted a quick search on the internet and decided to phone Rand-Air. My call was answered promptly and the very friendly and professional operator immediately determined the urgency of my portable power need,” says Ivan.
“I was impressed with the exceptionally high levels of service provided by the entire Rand-Air team. Not only did Rand-Air quickly dispense a suitable generator to our offices, but they followed through after the delivery to ensure that we were happy with the generator and that it was performing according to our requirements,” adds Ivan.
Ivan points out that Waco Africa was very pleased with the performance of the 150-kVA Atlas Copco generator. “In addition a number of our employees felt that with winter approaching it would be a good idea if we have additional backup power to provide energy to the heating systems. We ultimately decided to upgrade our rental contract with Rand-Air to the supply and maintenance of a 300-kVA generator.
“The service provided by Rand-Air has restored my faith in vendors and I would have no hesitation in recommending Rand-Air to any company looking for reliable equipment and superior customer service,” says Ivan.
“Rand-Air is a customer-centric company driven by the need to satisfy customer requirements in an open and professional manner. Our belief is that relationships are made for the long haul. By reacting promptly and expertly to the exacting needs of our diverse customer base, we are able to ensure that their operations can continue in an uninterrupted manner,” says Louwrens Erasmus, General Manager of Rand-Air.